T&A Consultores

New reality, new solutions

In response to the current market needs, we have adapted our services to offer new solutions that include the compliance of sanitary protocols, preventive of COVID-19, with online results and real-time alerts.

Icono T&A Check

T&A Check®

  • Simplified evaluations at points of sale focused in verifying sanitary protocols compliance, critical customer service standards and Net Promoter Score (NSP).
  • The Mystery Shopper completes a checklist once he/she has left the store, generating real-time results together with immediate alerts.
  • We deliver a T&A Check® self-adhesive Certificate, to be placed at POS.

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Icono T&Audit

T&A Audit®

  • On site audits focused in monitoring sanitary protocols compliance. Taking care of your client’s and employee’s health is crucial, as well as protecting brand integrity.
  • The auditor arrives without scheduling, presents him/herself and completes a checklist quartering the POS together with the store manager.
  • We deliver a T&A Audit® self-adhesive Certificate, to be placed at POS.

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Icono T&A E-Comm

T&A E-Comm®

  • Website & digital platform monitoring focused in the online sales process, including delivery/take away, sanitary protocols compliance and Net Promoter Score (NPS).
  • Some of the parameters to be evaluated are accessibility, navigation, response times, and adherence to established procedures.
  • We deliver a T&A E-Comm® Certificate as a banner to be included in your webpage.

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Icono T&A Call

T&A Call®

  • Evaluation focused in phone sales including delivery/take away, customer service process, sanitary protocols compliance and Net Promoter Score (NPS).
  • Some of the parameters to be evaluated are response times, kindness and empathy, listening capacity and adherence to established procedures.

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Icono T&A Survey

T&A Survey®

  • QR and weblink on site & online surveys. Access method is exposed in POP material, flyers or printed in the purchase receipt. They can also be sent via e-mail to the clients.
  • Focused on sanitary protocols, critical customer service standards and Net Promoter Score (NPS).

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Icono T&A Mystery Shopping

Mystery Shopping

The most effective tool to evaluate Customer Experience. On site, telephone and online evaluations, with or without audio or video recording.

Based on a questionnaire tailored to your needs, the data is analyzed and tabulated, reported in TyAonline®, our powerful and flexible management tool, in a consolidated manner and according to your segmentation criteria.

We identify improvement opportunities that allow our clients to differentiate themselves from their competitors.

Usual audited areas:

  • POS image
  • Quality and presentation of products
  • Staff Image and Attitude
  • Purchase process
  • Transaction in cashier
  • Other aspects and areas

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Icono T&A Auditoria en Punto de Venta

On Site Audits

A trained auditor arrives at the POS without scheduling, completes an exhaustive checklist together with the store manager, giving him/her the opportunity for feedback on the items that apply. Photographic evidence from every unsatisfactory item.

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Icono T&A Acción Promocional

Promotional Action

Its purpose is to evaluate brand positioning in multi-brand stores, promoting its sales through a massive promotional action. The Mystery Shopper asks the sales person for a generic product and reveals his/her identity in order to deliver an immediate incentive in case the targeted brand was offered in first place.

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