In response to the current market needs, we have adapted our services to offer new solutions that include the compliance of sanitary protocols, preventive of COVID-19, with online results and real-time alerts.
The most effective tool to evaluate Customer Experience. On site, telephone and online evaluations, with or without audio or video recording.
Based on a questionnaire tailored to your needs, the data is analyzed and tabulated, reported in TyAonline®, our powerful and flexible management tool, in a consolidated manner and according to your segmentation criteria.
We identify improvement opportunities that allow our clients to differentiate themselves from their competitors.
Usual audited areas:
A trained auditor arrives at the POS without scheduling, completes an exhaustive checklist together with the store manager, giving him/her the opportunity for feedback on the items that apply. Photographic evidence from every unsatisfactory item.
Its purpose is to evaluate brand positioning in multi-brand stores, promoting its sales through a massive promotional action. The Mystery Shopper asks the sales person for a generic product and reveals his/her identity in order to deliver an immediate incentive in case the targeted brand was offered in first place.
