The most effective tool to evaluate Customer Experience. On site, telephone and online evaluations, with or without audio or video recording.
Based on a questionnaire tailored to your needs, the data is analyzed and tabulated, reported in TyAonline®, our powerful and flexible management tool, in a consolidated manner and according to your segmentation criteria.
We identify improvement opportunities that allow our clients to differentiate themselves from their competitors.
Usual audited areas:
- POS image
- Quality and presentation of products
- Staff Image and Attitude
- Purchase process
- Transaction in cashier
- Other aspects and areas