New reality, new solutions

In response to the current market needs, we have adapted our services to offer new solutions that include the compliance of sanitary protocols, preventive of COVID-19, with online results and real-time alerts.

T&A Mystery

The most effective tool to evaluate Customer Experience. On site, telephone and online evaluations, with or without audio or video recording.

Based on a questionnaire tailored to your needs, the data is analyzed and tabulated, reported in TyAonline^®, our powerful and flexible management tool, in a consolidated manner and according to your segmentation criteria.

We identify improvement opportunities that allow our clients to differentiate themselves from their competitors.

Usual audited areas:

POS image
Quality and presentation of products
Staff Image and Attitude
Purchase process
Transaction in cashier
Other aspects and areas

T&A Call^®

Evaluation focused in phone sales including delivery/take away, customer service process, sanitary protocols compliance and Net Promoter Score (NPS).
Some of the parameters to be evaluated are response times, kindness and empathy, listening capacity and adherence to established procedures.

T&A E-Comm^®

Website & digital platform monitoring focused in the online sales process, including delivery/take away, sanitary protocols compliance and Net Promoter Score (NPS).
Some of the parameters to be evaluated are accessibility, navigation, response times, and adherence to established procedures.
We deliver a T&A E-Comm^® Certificate as a banner to be included in your webpage.

T&A Audit

A trained auditor arrives at the POS without scheduling, completes an exhaustive checklist together with the store manager, giving him/her the opportunity for feedback on the items that apply. Photographic evidence from every unsatisfactory item.

T&A Survey^®

QR and weblink on site & online surveys. Access method is exposed in POP material, flyers or printed in the purchase receipt. They can also be sent via e-mail to the clients.
Focused on sanitary protocols, critical customer service standards and Net Promoter Score (NPS).

Promotional Action

Its purpose is to evaluate brand positioning in multi-brand stores, promoting its sales through a massive promotional action. The Mystery Shopper asks the sales person for a generic product and reveals his/her identity in order to deliver an immediate incentive in case the targeted brand was offered in first place.