So that your customers can live unique shopping experiences, we offer tailor- made services aligned with the needs of our clients, delivering online results and real time warnings

T&A Mystery®
The most effective tool to evaluate Customer Experience. On site, telephone and online evaluations, with or without audio or video recording.

Based on a questionnaire tailored to your needs, the data is analyzed and tabulated, reported in TyAonline®, our powerful and flexible management tool, in a consolidated manner and according to your segmentation criteria.

We identify improvement opportunities that allow our clients to differentiate themselves from their competitors.

Usual audited areas:

  • POS image
  • Quality and presentation of products
  • Staff Image and Attitude
  • Purchase process
  • Transaction in cashier
  • Other aspects and areas
T&A Call®
  • Evaluation focused in phone sales including delivery/take away, customer service process, sanitary protocols compliance and Net Promoter Score (NPS).
  • Some of the parameters to be evaluated are response times, kindness and empathy, listening capacity and adherence to established procedures.
T&A E-Comm®
  • Website & digital platform monitoring focused in the online sales process, including delivery/take away, sanitary protocols compliance and Net Promoter Score (NPS).
  • Some of the parameters to be evaluated are accessibility, navigation, response times, and adherence to established procedures.
  • We deliver a T&A E-Comm® Certificate as a banner to be included in your webpage.
T&A Audit®
A trained auditor arrives at the POS without scheduling, completes an exhaustive checklist together with the store manager, giving him/her the opportunity for feedback on the items that apply. Photographic evidence from every unsatisfactory item.
T&A Survey®
  • QR and weblink on site & online surveys. Access method is exposed in POP material, flyers or printed in the purchase receipt. They can also be sent via e-mail to the clients.
  • Focused on sanitary protocols, critical customer service standards and Net Promoter Score (NPS).
Promotional Action
Its purpose is to evaluate brand positioning in multi-brand stores, promoting its sales through a massive promotional action. The Mystery Shopper asks the sales person for a generic product and reveals his/her identity in order to deliver an immediate incentive in case the targeted brand was offered in first place.