Call Centers evaluation, focused in phone sales including delivery/take away.
Website & digital platform monitoring focused in online sales, including delivery & take away
The auditor reveals himself and completes an exhaustive checklist together with the store manager.
On site & online surveys.
On site, telephone or online evaluations in which the Mystery Shopper does not reveal its identity.
More than 20 years expertise
Regional Coverage in the whole Latin American & The Caribbean regions
Personalized Programs, focused in improve Customer Experience
Online results including real time early warnings, based in Tyaonline®, our powerful tool over the Internet®
Become a Mystery Shoppper
T&A Consultores’ involvement has been key to guarantee the transparency of the Sellers Certification program in Argentina, Brazil and Mexico. I emphasize the quality of T&A Consultores’ team, always willing to satisfy our needs in a quick and efficient manner.
Corporate Sales Manager
We have been working with T&A Consultores for over three years, always receiving fast and excellent answers to all the requirements that we have had. The information provided has always been truthful and really friendly for everyone involved. When we have had extraordinary requests, they have attended and complied in a timely manner. Also, they have remained at the forefront, offering us innovative solutions that raised the Mystery Shopping project to a higher level.
We work with T&A since 2005, applying their strategy in Argentina and Chile. For Prüne, assuring excellence for the customer in its purchase experience is crucial. The Mystery Shopping program helps us to achieve this goal. Through TyAonline
Working with T&A has always been a great experience, basically due to their professionalism. My requests and needs are always met in time, which is fundamental in our daily work. I’ve chosen T&A for several years now, and this will continue to be the case, in order to monitor the quality of the service we provide to our customers in our gym franchise.
Commercial Area Coordinator
Having the tools of TyAonline® has been of great help to our company. We work permanently on the improvement of our customers experience, for which the measurement through Mystery Shopping is fundamental. The dedication and feedback from the executives at T&A are an unbeatable support to achieve the desired results.
Gerente de Operaciones
T&A always serves us in a cordial and efficient manner, offering solutions to our needs, adapting quickly to new requirements and providing the necessary information when we need it. We are happy to work with them, they are a great support for our work.
Sub Manager of Market Behavior
We find ourselves very comfortable working together, T&A is always attentive to our specific needs and adapting to our businesses’ rhythm. Thank you for the good job!
Head of Customer Service
From 2018 to March 2020, I was in charge of the Mystery Shopping projects at Audi Colombia. The team at T&A worked in a very professional manner. Always willing to solve our concerns and the requirements arising.
Sales and Product Training Manager