Understand, Improve, Boost Loyalty
How to exceed customer’s expectations in terms of their perceived shopping experience?
How to assure that COVID-19 sanitary protocols are being properly applied?
We have adapted our services, offering these new solutions focused in COVID-19 sanitary protocols compliance and critical customers service process.
Simplified on site evaluations performed by mystery shoppers.
On site audits focused in monitoring sanitary protocols compliance.
Website & digital platform monitoring focused in online sales, including delivery & take away
Call Centers evaluation, focused in phone sales including delivery/take away.
On site & online surveys.
On site, telephone or online evaluations in which the Mystery Shopper does not reveal its identity.
The auditor reveals himself and completes an exhaustive checklist together with the store manager.
T&A Consultores was founded in Argentina in 1999, based on the vision of becoming a regional company. Our mission is meeting excellence in the customer service area. Thus, we’ve extended regional coverage until becoming the only Customer Experience company operating with owned resources in every Country within Latin America and the Caribbean. We fully adapt to the needs of each client. A lightweight structure with flexible teams distributed among the region, allows us to provide high value-added services with very competitive costs. With Tyaonline®, a powerful Internet based tool, we provide real time results & early warnings. Store Audit, Online Surveys and 360º Stockers & Promoters track tool, are some of the new solutions added to Mystery Shopping programs. We work with both, direct clients in local & regional programs, and colleague companies around the world managing fieldwork for global clients in the whole Latin American region. Time change, but our passion for excellence remains exactly the same as it was.
More than 20 years expertise
Regional Coverage in the whole Latin American & The Caribbean regions
Personalized Programs, focused in improve Customer Experience
Online results including real time early warnings, based in Tyaonline®, our powerful tool over the Internet®
Our clients are local & regional companies, from the retail and service businesses, working in the most diverse segments.
Our clients speak for us:
From 2018 to March 2020, I was in charge of the Mystery Shopping projects at Audi Colombia. The team at T&A worked in a very professional manner. Always willing to solve our concerns and the requirements arising.
Sales and Product Training Manager
T&A Consultores’ involvement has been key to guarantee the transparency of the Sellers Certification program in Argentina, Brazil and Mexico. I emphasize the quality of T&A Consultores’ team, always willing to satisfy our needs in a quick and efficient manner.
Corporate Sales Manager
We have been working with T&A Consultores for over three years, always receiving fast and excellent answers to all the requirements that we have had. The information provided has always been truthful and really friendly for everyone involved. When we have had extraordinary requests, they have attended and complied in a timely manner. Also, they have remained at the forefront, offering us innovative solutions that raised the Mystery Shopping project to a higher level.
We work with T&A since 2005, applying their strategy in Argentina and Chile. For Prüne, assuring excellence for the customer in its purchase experience is crucial. The Mystery Shopping program helps us to achieve this goal. Through TyAonline®, managing results has become simpler and more powerful.
Working with T&A has always been a great experience, basically due to their professionalism. My requests and needs are always met in time, which is fundamental in our daily work. I’ve chosen T&A for several years now, and this will continue to be the case, in order to monitor the quality of the service we provide to our customers in our gym franchise.
Commercial Area Coordinator
Having the tools of TyAonline® has been of great help to our company. We work permanently on the improvement of our customers experience, for which the measurement through Mystery Shopping is fundamental. The dedication and feedback from the executives at T&A are an unbeatable support to achieve the desired results.
T&A always serves us in a cordial and efficient manner, offering solutions to our needs, adapting quickly to new requirements and providing the necessary information when we need it. We are happy to work with them, they are a great support for our work.
Sub Manager of Market Behavior
We find ourselves very comfortable working together, T&A is always attentive to our specific needs and adapting to our businesses’ rhythm. Thank you for the good job!
Head of Customer Service
If your interest is to apply as a Mystery Shopper, click here.