T&A Consultores

Our Services

We have adapted our services, offering these new solutions focused in COVID-19 sanitary protocols compliance and critical customers service process.

T&A Check®

Simplified on site evaluations performed by mystery shoppers.

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T&A Audit®

On site audits focused in monitoring sanitary protocols compliance.

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T&A E-Comm®

Website & digital platform monitoring focused in online sales, including delivery & take away

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T&A Call®

Call Centers evaluation, focused in phone sales including delivery/take away.

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Mystery Shopping

On site, telephone or online evaluations in which the Mystery Shopper does not reveal its identity.

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On Site Audits

The auditor reveals himself and completes an exhaustive checklist together with the store manager.

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Why T&A Consultores?

Icono 20 años de experiencia

More than 20 years of experience

Icono programas personalizados

Full coverage in Latin America and The Caribbean

Icono cobertura regional

Personalized programs focused on the improvement of Customer Experience

Icono resultados online

Online results, including real-time alerts from our powerful platform TyAonline®

Become a Mystery Shoppper

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Apply here

Professional References

Our clients are local & regional companies, from the retail and service businesses, working in the most diverse segments.

  • Airfrance
  • Arcor
  • Audi
  • Audiomusica
  • Benihana
  • Boconcept
  • Bonafide
  • Bravvisimo
  • Café Martinez
  • Christian Dior
  • DHL
  • Dorothy Gaynor
  • FENDI
  • Giros Finanzas
  • Harmon Hall
  • HP
  • Hugo Boss
  • H&M
  • Jaeger LeCoultre
  • L'Oreal
  • Louis Vuiton
  • Mastercard
  • MercadoLibre
  • muaa
  • Nike
  • Pago Fácil
  • Philips
  • Pinturerias REX
  • Porsche
  • Prune
  • REPSOL YPF
  • Samsonite
  • Sony
  • Standard Bank
  • TuCarro.com
  • Visión
  • Volkswagen
  • Western Union
  • Zingara

Testimonials

Our clients speak for us:

From 2018 to March 2020, I was in charge of the Mystery Shopping projects at Audi Colombia. The team at T&A worked in a very professional manner. Always willing to solve our concerns and the requirements arising.

Jorge Mora
Sales and Product Training Manager

Logo Audi

T&A Consultores’ involvement has been key to guarantee the transparency of the Sellers Certification program in Argentina, Brazil and Mexico. I emphasize the quality of T&A Consultores’ team, always willing to satisfy our needs in a quick and efficient manner.

Ornela Abosso
Corporate Sales Manager

Logo MercadoLibre

We have been working with T&A Consultores for over three years, always receiving fast and excellent answers to all the requirements that we have had. The information provided has always been truthful and really friendly for everyone involved. When we have had extraordinary requests, they have attended and complied in a timely manner. Also, they have remained at the forefront, offering us innovative solutions that raised the Mystery Shopping project to a higher level.

Lilian Reynoso
Commercial Manager

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We work with T&A since 2005, applying their strategy in Argentina and Chile. For Prüne, assuring excellence for the customer in its purchase experience is crucial. The Mystery Shopping program helps us to achieve this goal. Through TyAonline®, managing results has become simpler and more powerful.

Lucas Farrell
Commercial Director

Logo Prüne

Working with T&A has always been a great experience, basically due to their professionalism. My requests and needs are always met in time, which is fundamental in our daily work. I’ve chosen T&A for several years now, and this will continue to be the case, in order to monitor the quality of the service we provide to our customers in our gym franchise.

Mariela Bruno
Commercial Area Coordinator

Logo Megatlon

Having the tools of TyAonline® has been of great help to our company. We work permanently on the improvement of our customers experience, for which the measurement through Mystery Shopping is fundamental. The dedication and feedback from the executives at T&A are an unbeatable support to achieve the desired results.

Paula Brandan
Operations Manager

Logo Zingara

T&A always serves us in a cordial and efficient manner, offering solutions to our needs, adapting quickly to new requirements and providing the necessary information when we need it. We are happy to work with them, they are a great support for our work.

Evelyn Concha
Sub Manager of Market Behavior

Logo Banco de Crédito del Perú

We find ourselves very comfortable working together, T&A is always attentive to our specific needs and adapting to our businesses’ rhythm. Thank you for the good job!

Leonel Galvan
Head of Customer Service

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Contact us

If you belong to a company or consulting firm interested on our services contact us now through WhatsApp, chat, e-mail, telephone or this contact form. We want to understand your needs to offer you the best solution.

If your interest is to apply as a Mystery Shopper, click here.

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