Understand, Improve, Boost Loyalty
How to exceed customer’s expectations in terms of their perceived shopping experience?
How to assure that COVID-19 sanitary protocols are being properly applied?
We have adapted our services, offering these new solutions focused in COVID-19 sanitary protocols compliance and critical customers service process.
Simplified on site evaluations performed by mystery shoppers.
On site audits focused in monitoring sanitary protocols compliance.
Website & digital platform monitoring focused in online sales, including delivery & take away
Call Centers evaluation, focused in phone sales including delivery/take away.
On site & online surveys.
On site, telephone or online evaluations in which the Mystery Shopper does not reveal its identity.
The auditor reveals himself and completes an exhaustive checklist together with the store manager.
More than 20 years of experience
Full coverage in Latin America and The Caribbean
Personalized programs focused on the improvement of Customer Experience
Online results, including real-time alerts from our powerful platform TyAonline®
Our clients are local & regional companies, from the retail and service businesses, working in the most diverse segments.
Our clients speak for us:
From 2018 to March 2020, I was in charge of the Mystery Shopping projects at Audi Colombia. The team at T&A worked in a very professional manner. Always willing to solve our concerns and the requirements arising.
Sales and Product Training Manager
T&A Consultores’ involvement has been key to guarantee the transparency of the Sellers Certification program in Argentina, Brazil and Mexico. I emphasize the quality of T&A Consultores’ team, always willing to satisfy our needs in a quick and efficient manner.
Corporate Sales Manager
We have been working with T&A Consultores for over three years, always receiving fast and excellent answers to all the requirements that we have had. The information provided has always been truthful and really friendly for everyone involved. When we have had extraordinary requests, they have attended and complied in a timely manner. Also, they have remained at the forefront, offering us innovative solutions that raised the Mystery Shopping project to a higher level.
We work with T&A since 2005, applying their strategy in Argentina and Chile. For Prüne, assuring excellence for the customer in its purchase experience is crucial. The Mystery Shopping program helps us to achieve this goal. Through TyAonline®, managing results has become simpler and more powerful.
Working with T&A has always been a great experience, basically due to their professionalism. My requests and needs are always met in time, which is fundamental in our daily work. I’ve chosen T&A for several years now, and this will continue to be the case, in order to monitor the quality of the service we provide to our customers in our gym franchise.
Commercial Area Coordinator
Having the tools of TyAonline® has been of great help to our company. We work permanently on the improvement of our customers experience, for which the measurement through Mystery Shopping is fundamental. The dedication and feedback from the executives at T&A are an unbeatable support to achieve the desired results.
T&A always serves us in a cordial and efficient manner, offering solutions to our needs, adapting quickly to new requirements and providing the necessary information when we need it. We are happy to work with them, they are a great support for our work.
Sub Manager of Market Behavior
We find ourselves very comfortable working together, T&A is always attentive to our specific needs and adapting to our businesses’ rhythm. Thank you for the good job!
Head of Customer Service
If you belong to a company or consulting firm interested on our services contact us now through WhatsApp, chat, e-mail, telephone or this contact form. We want to understand your needs to offer you the best solution.
If your interest is to apply as a Mystery Shopper, click here.