Services
So that your customers can live unique shopping experiences, we offer tailor- made services aligned with the needs of our clients, delivering online results and real time warnings
T&A Mystery®
The most effective tool to evaluate Customer Experience. On site, telephone and online evaluations, with or without audio or video recording.
Based on a questionnaire tailored to your needs, the data is analyzed and tabulated, reported in TyAonline®, our powerful and flexible management tool, in a consolidated manner and according to your segmentation criteria.
We identify improvement opportunities that allow our clients to differentiate themselves from their competitors.
Usual audited areas:
- POS image
- Quality and presentation of products
- Staff Image and Attitude
- Purchase process
- Transaction in cashier
- Other aspects and areas
T&A Call®
- Evaluation focused in phone sales including delivery/take away, customer service process, sanitary protocols compliance and Net Promoter Score (NPS).
- Some of the parameters to be evaluated are response times, kindness and empathy, listening capacity and adherence to established procedures.
T&A E-Comm®
- Website & digital platform monitoring focused in the online sales process, including delivery/take away, sanitary protocols compliance and Net Promoter Score (NPS).
- Some of the parameters to be evaluated are accessibility, navigation, response times, and adherence to established procedures.
- We deliver a T&A E-Comm® Certificate as a banner to be included in your webpage.
T&A Audit®
A trained auditor arrives at the POS without scheduling, completes an exhaustive checklist together with the store manager, giving him/her the opportunity for feedback on the items that apply. Photographic evidence from every unsatisfactory item.
T&A Survey®
- QR and weblink on site & online surveys. Access method is exposed in POP material, flyers or printed in the purchase receipt. They can also be sent via e-mail to the clients.
- Focused on sanitary protocols, critical customer service standards and Net Promoter Score (NPS).
Promotional Action
Its purpose is to evaluate brand positioning in multi-brand stores, promoting its sales through a massive promotional action. The Mystery Shopper asks the sales person for a generic product and reveals his/her identity in order to deliver an immediate incentive in case the targeted brand was offered in first place.