T&A Consultores

Mystery Shopping

The most effective tool to evaluate Customer Experience. On site, telephone and online evaluations, with or without audio or video recording.

Based on a questionnaire tailored to your needs, the data is analyzed and tabulated, reported in TyAonline®, our powerful and flexible management tool, in a consolidated manner and according to your segmentation criteria.

We identify improvement opportunities that allow our clients to differentiate themselves from their competitors.

Usual audited areas: