We operate in the entire Latin America region through a vast network of coordinators.

In what countries do we operate?

We operate in every country from South America, Central America and the Caribbean, with offices in Argentina, Brazil, Chile, Mexico and Uruguay, and a solid network of Coordinators in the rest of Latin America.


An important client portfolio, on the most diverse activities, supports our performance.

Why audit customer service quality?

Because it takes a long time to gain a customer and barely an instant to lose them, and the cost of gaining a new customer is five times higher than keeping one. Also, nine out of ten unsatisfied customers do not exteriorize their complaints, and they never return!


We operate with TyAonline®, a powerful management system of our own, accessible via internet.

How does Mystery Shopping work?

By performing programmed evaluations in each of the sales or service points agreed upon through a specialized team of service quality auditors, called “mystery shoppers”.

Who are we?

Who are we?

Since 1996 we are specialized in Mystery Shopping; the most efficient tool for the evaluation and constant improvement of customer service quality.

Success Cases

Success Cases

Clientes

Clientes

Our Strenghts

Our Strenghts

Some of our strengths, which differentiate us from the rest of the companies in the market.

  • Flexibility
  • Competitive costs
  • Quality and Trajectory
  • Regional Coverage
  • Integral Know-How