We operate in every country from South America, Central America and the Caribbean, with offices in Argentina, Brazil, Chile, Mexico and Uruguay, and a solid network of Coordinators in the rest of Latin America.
Because it takes a long time to gain a customer and barely an instant to lose them, and the cost of gaining a new customer is five times higher than keeping one. Also, nine out of ten unsatisfied customers do not exteriorize their complaints, and they never return!
By performing programmed evaluations in each of the sales or service points agreed upon through a specialized team of service quality auditors, called “mystery shoppers”.
Since 1996 we are specialized in Mystery Shopping; the most efficient tool for the evaluation and constant improvement of customer service quality.